In order to operate Gifts by Jayne and to reduce the risk of fraud, Gifts by Jayne ("Gifts by Jayne" or "we") must ask you to provide us information about yourself and your credit or debit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. Gifts by Jayne takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. This Privacy Policy applies to all services that are hosted on the Gifts by Jayne website.
Your privacy is important to us. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy.
Please note that your personally identifiable information will be stored and processed on our computers in the United Kingdom.
Notification of Changes
This policy may be revised over time as new features are added to the Gifts by Jayne website. We will post the amended Privacy Policy prominently on our Website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Gifts by Jayne website at http://www.giftsbyjayne.co.uk at any time for the most current version of our Privacy Policy.
Some pages on the Gifts by Jayne website include links to third party websites. These sites are governed by their own privacy statements, and Gifts by Jayne is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party Websites should review the privacy statement of these sites before providing them with personally identifiable information.
2. Information We Collect
Required Information In order to make payments through Gifts by Jayne, you must provide credit card, debit card or bank account information and your full address.
Transaction Information When you use Gifts by Jayne to make a purchase, We retain this information for each of your transactions through Gifts by Jayne. We also collect the Internet address (IP address) of the computer or device you use to access Gifts by Jayne, in order to help detect possible instances of unauthorised transactions.
Information About You From Third Parties In order to protect all our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Gifts by Jayne, we will use card authorisation and fraud screening services to verify that your card information and address match the information that you supplied to Gifts by Jayne, and that the card has not been reported as lost or stolen.
If you send or receive high overall payment volumes through Gifts by Jayne, in some circumstances we will conduct a background check on your business by obtaining information about you and your business from a credit bureau or a business information service.
Website Traffic Information Because of the way that World Wide Web communication standards work, when you arrive at or leave the Gifts by Jayne website, we automatically receive the Web address of the site that you came from or are going to. We also collect information on which pages of our Website you visit while you are on the Gifts by JayneWebsite, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Gifts by Jayne. We do not track the Websites that you visit before or after you leave the Gifts by Jayne site.
Customer Service Correspondence If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Gifts by Jayne to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
3. Our Use and Disclosure of Information
Internal Uses We collect, store and process your personal information in order 1) to provide our services and process your transactions, 2) to provide customer service, 3) to determine your eligibility to receive offers for special features or products, and 4) to improve our products and services.
We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.
Disclosure to Third Parties Gifts by Jayne will not sell or rent any of your personally identifiable information to third parties. Gifts by Jayne will not share any of your personally identifiable information with third parties.
1. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See "Information About You From Third Parties" in Section B above.
2. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of this policy. Specifically, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or credit card information) to victims who request it.
3. We disclose information in response to requirements of civil or criminal legal process.
4. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
5. As with any other business, it is possible that Gifts by Jayne in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Gifts by Jayne, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described in Section A above.
Our Contacts with Gifts by Jayne customers We communicate with customers on a regular basis via email to provide requested services, and we also communicate by e-mail and letter to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your subscription to the Gifts by Jayne newsletter, to send you notice of payments that you send or receive through Gifts by Jayne, to send information about important changes to our products and services, and to send notices and other disclosures required by law. If you wish to opt out of any newsletter, please just reply to the e-mail with the words 'Unsubcribe' in the subject.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information We use IP addresses, browser types and access times to analyse trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Gifts by Jayne does not tolerate spam.
4. Information Security
Information Security Gifts by Jayne is committed to handling your customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non public personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.
5. Accountability
Our privacy office is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you have any questions about this privacy statement, Gifts by Jayne's information practices, or your dealings with Gifts by Jayne, you can contact us by writing to us at Gifts by Jayne, Blue House Farm, Claxton, Billingham, TS22 5PW.
